FAQ
Owner FAQs
How long does it take to place a tenant?
Tenant placement depends on market conditions, property readiness, and pricing. Homes in good condition that are priced competitively can typically be rented within a few weeks. Seasonal demand also plays a role — we adjust our marketing to match renter trends in Macon, Warner Robins, and surrounding areas.
How much will my property rent for?
We evaluate current market data, comparable listings, your home's condition, and local rental history to determine the optimal rent. We aim to attract high-quality tenants while maximizing your monthly income.
When do I get paid?
Owner disbursements are processed by the 10th of each month once rent has been collected and cleared. Funds are delivered by ACH direct deposit and typically arrive before the 13th.
Do I approve maintenance and repairs?
Repairs under $200 are handled automatically to avoid delays. For anything over $200, we contact you for approval before proceeding. All maintenance is documented in your owner portal.
What if a tenant stops paying or causes issues?
We act quickly. Our team contacts the tenant, notifies you, and follows proper legal steps if needed. We screen tenants thoroughly to minimize risk, but we're fully prepared to protect your investment if problems arise.
Do I need to communicate with tenants directly?
No. We handle all tenant communication on your behalf — including rent collection, maintenance coordination, and lease enforcement — so you can be hands-off and stress-free.
Tenant FAQs
How do rent payments work?
Rent is due on the 1st of each month and must be paid through the online tenant portal. You can set up recurring payments and view your history anytime. Cash is not accepted.
When does rent increase?
Rent is reviewed at lease renewal. Any changes depend on the market and are communicated in advance. Rent will not change during your lease term unless otherwise stated in your agreement.
What if I can't pay rent on time?
Contact our office immediately. Early communication may help avoid fees or further action. Late payments may result in penalties per your lease agreement.
Can I have a roommate?
Roommates must apply, be approved, and pay an application fee. Unauthorized occupants are a lease violation and may result in penalties.
What is considered an emergency?
Examples include: flooding, major leaks, gas smell, no heat during cold weather, or electrical hazards. Call our emergency maintenance line for immediate response.
What is your pet policy?
All pets must be disclosed and approved. A $200 non-refundable pet fee applies. Unauthorized pets may result in violations or fees.
Can I change the locks?
Lock changes require written management approval. Submit a request before making any changes. Fees may apply depending on the situation.
Can management enter my home if I'm not there?
Yes. We provide at least 24 hours' notice for non-emergency entry. Emergency access may occur without notice to protect safety or prevent damage.
Do I need renter's insurance?
Some leases require renter's insurance. Even when not required, it is strongly recommended to protect your belongings and liability.
When do I need to give notice to move out?
You must provide 60 days' written notice before your lease ends. Check your lease or contact management for instructions.
How do I request maintenance?
Log into your tenant portal and submit a maintenance request with details and photos if possible. Our team will respond promptly and keep you updated.