FAQ
Frequently Asked Questions
Have questions? We're here to help. Click a question below to view the answer.
Owner FAQs
How long does it take to place a tenant?
Tenant placement timelines depend on several factors:
- Seasonality: Rental demand changes throughout the year.
- Property condition: Well-maintained, move-in-ready homes rent faster.
- Pricing: Competitive pricing attracts more qualified applicants.
How much will my property rent for?
We use a data-driven approach to determine rental pricing:
- Professional valuation tools with real-time market data
- Comparable listings on Zillow and other platforms
- Rental history of similar homes
- Local expertise in Macon, Warner Robins, and Middle Georgia
When do I get paid?
- Owner payments are typically released by the 12th of each month.
- Funds are deposited directly into your account, often before the 15th.
- Disbursement depends on successful tenant rent collection.
Do I approve maintenance and repairs?
- Repairs up to $300 are handled automatically to prevent delays.
- Repairs over $300 require owner approval before work begins.
- We keep you informed and document all maintenance activity.
What if a tenant stops paying or causes issues?
- We communicate promptly with tenants when issues arise.
- Owners are kept informed throughout the process.
- If needed, we follow proper legal procedures to protect your investment.
- Our screening process helps reduce risk before placement.
Do I need to communicate with tenants directly?
No. Elite Home Realty & Property Management serves as the single point of contact.
- Prevents confusion and miscommunication
- Ensures documentation and consistency
- Reduces stress for property owners
Tenant FAQs
How do rent payments work?
Rent is usually due on the 1st unless your lease states otherwise.
- Secure online payment portal
- Automatic recurring payments available
- Access to payment history anytime
Cash payments are not accepted.
When does rent increase?
- Rent is reviewed at lease renewal
- Changes depend on market conditions
- Owner direction is considered
Any changes are communicated in advance.
What if I can't pay rent on time?
- Contact our office immediately
- Early communication may help avoid serious consequences
- Late or missed payments may result in fees or lease action
Can I have a roommate?
- All roommates must apply and be approved
- Each applicant must pay the application fee
- Unauthorized occupants violate the lease
What is considered an emergency?
- Flooding or major plumbing leaks
- No heat during cold weather
- Electrical hazards or exposed wiring
- Gas odors or leaks
- Storm or structural damage
What is your pet policy?
- All pets must be disclosed before move-in
- $200 non-refundable pet fee
- Approval required before adding any pet
- Unauthorized pets may result in lease violations or fees
Can I change the locks?
- Lock changes require management approval
- Requests must be submitted in advance
- Fees may apply depending on the situation
Can management enter my home if I'm not there?
Yes. We provide at least 24 hours' notice for non-emergency entry. Emergency situations may require immediate access.
Do I need renter's insurance?
Some homes require renter's insurance. Even when not required, it is strongly recommended to protect your personal property and liability.
When do I need to give notice to move out?
Written notice must be submitted at least 60 days prior to the lease end date.
How do I request maintenance?
All maintenance requests must be submitted through your online tenant portal. Our team will follow up promptly once submitted.