FAQ
For Clients
What is your management fee?
Please call us and speak to a team member for details.
How quickly will you find a tenant?
A lot of variables go into the amount of time that goes into placing a tenant. The time of year, the condition of the home, the amount of rent, etc. All of these factors play into how quickly we fill the unit. We can help you in making this the shortest amount of time possible. Our average time to fill a unit is 2-4 weeks.
How much will my property rent for?
We take many things into consideration when we estimate how much a unit will rent for. We use an online system that we are subscribed to as well as Zillow.com. We compare your unit to those listed for rent, and for what units like yours have rented for in the past and come up with our recommendation.
When do I get paid for my property?
Our payments typically go out of our office by the 12th of the month and into your account before the 15th, but usually sooner. This, of course, is dependent on if the tenant has paid rent on time.
Do I get to approve maintenance and repairs?
We have a standard $300 maintenance limit, and any repairs over that amount must be approved by the property owner. We typically will let you know on any repairs before they’re done.
What happens if my tenant stops paying or causes trouble?
We take great care in selecting a tenant for your unit that will not cause problems. However, life happens and sometimes tenants have financial troubles. We do our best to work with them and avoid eviction. You will be included every step of the way and be made aware of anything that changes an eviction timeline, or tenant trying to make a partial payment.
Do I need to be in contact with the tenant?
No. It is generally more trouble for you, for the tenant, and for us if you try to keep communicating with the tenant while we are also trying to manage the property. Often times tenants can’t keep straight whether they told you something, or they told us. It is much cleaner and easier for everyone involved if the tenant only contacts the management company.
Should I rent to tenants who have pets?
Pets are a very touchy subject for some property owners. Here are a few things to keep in mind:
- Roughly 60% of renters own pets. If you allow pets, you open your rental unit up to many more people to rent it. When you rent to a tenant with pets, you can charge a non- refundable pet deposit or a monthly pet fee, increasing your rental income.
Tenant FAQs
How do the rent payments work?
Your rent is usually due on the first day of every month unless your lease agreement specifies otherwise. We offer a payment system that allows you to pay your rent online. Please note that cash payments aren't accepted due to security reasons.
When do you increase the rent?
Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.
What happens if I can't pay the rent on time?
Immediately call our office. Failing to contact could lead to an eviction.
Am I allowed to have a roommate?
Yes, but every roommate needs to be approved. They can get approval by using a rental application form. After filling out the form, they must pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.
What kind of situations are emergencies?
Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during winter months are definitely emergencies.
What's the pet policy?
The pet policy depends on the terms in each specific lease agreement. You must notify our team of any pets before move-in. There is a $200 non-refundable fee that must be paid. Violating this can result in eviction and additional fees. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.
Can I change the locks?
No, installing new locks on your own would violate the lease agreement terms. It's possible to install a new lock upon request and approval; this may be a tenant charge depending on the situation.
Can managers and staff enter my home when I'm not there?
No, a 24 hour notice is required.
Do I need renter’s insurance?
Some properties do require you have renter's insurance. Please ask a member of our staff if the property you are interested in requires renter's insurance.
When do I have to give the notice to vacate?
You need to give written notice at least 60 days before terminating the lease.
What if I have a maintenance or repair issues?
Log into your tenant portal and complete a request online and a team member will get in contact with.